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Introduction
Program Overview
Point of Sale
Inventory Control
Purchase Ordering
Quotations
Remanufacturing
Accounts Receivable
Accounts Payable
Payroll
General Ledger

Interfaces / Exports
Bar Coding Support
RF / HandHeld Support
Security
Multi Location Network
Idealâ„“Ware
Paperless Audit Trail

Support: 24/7 Telephone Support

Ideal offers its customers 24/7 telephone support under the Annual Maintenance Agreement.

 

Annual Maintenance Program

Included Features

  • support available 24 hours a day 7 days a week
  • guaranteed average maximum response time of one hour
  • up to one hour of no-charge support time per month
  • automatic notification of, and entitlement to, all upgrades and interim releases
  • bugs encountered on all client systems will be repaired in the current standard version of IdealWare and made available to clients on maintenance via interim releases
  • no charge for time installing upgrades and interim releases of IdealWare
  • reduced hourly rates for Ideal's programmers and technicians for all services not covered by this program
ICGP/idealgroup.com/ideaWare 2010.10.09. Copyright © 2019 the Ideal Computer Group Inc. All rights reserved. Reproduction in whole or in part in any form or medium without express written permission of the Ideal Computer Group Inc. is prohibited.
To see these features in action, request a free IdealWare demo.