Support: 24/7 Telephone Support
Ideal offers its customers 24/7 telephone support under the Annual Maintenance Agreement.
Annual Maintenance Program
ICGP/idealgroup.com/ideaWare 2010.10.09. Copyright © 2019 the Ideal Computer Group Inc. All rights reserved. Reproduction in whole or in part in any form or medium without express written permission of the Ideal Computer Group Inc. is prohibited.
- support available 24 hours a day 7 days a week
- guaranteed average maximum response time of one hour
- up to one hour of no-charge support time per month
- automatic notification of, and entitlement to, all upgrades and interim releases
- bugs encountered on all client systems will be repaired in the current standard version of IdealWare and made available to clients on maintenance via interim releases
- no charge for time installing upgrades and interim releases of IdealWare
- reduced hourly rates for Ideal's programmers and technicians for all services not covered by this program